Refund policy
Return & Refund Policy
At Hawkeye Sports Trading Corporation, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
-
We accept returns within 7 days of delivery.
-
Items must be unused, in original condition, and in original packaging.
-
Proof of purchase (receipt or order confirmation) is required.
Non-returnable items include:
-
Custom or made-to-order equipment
-
Used gym flooring or mats
-
Clearance and promotional items
To initiate a return, please email us at sales@playhardfitness.ph with your order number and reason for return. Return shipping costs will be shouldered by the customer unless the return is due to a defective or incorrect item.
Refunds
-
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
-
If approved, refunds will be processed to your original method of payment within 7–14 business days.
Damaged or Defective Items
Please inspect your order upon delivery. If you receive a damaged or defective item, contact us within 48 hours with photo documentation so we can assist you with a replacement or refund.
If you have any questions, feel free to contact our customer support team at sales@playhardfitness.ph.