Shipping Policy

Free Shipping Nationwide

We offer FREE shipping on all orders ₱15,000 and above anywhere in the Philippines. Whether you’re in Metro Manila or the provinces, we’ll make sure your gear gets to you, safe and hassle-free.


How Will I Receive My Order?

  • Metro Manila: Delivered via PlayHard’s in-house team or on-demand delivery apps (e.g., Lalamove, Transportify), depending on order size.
  • Provincial Areas: Shipped via reliable third-party couriers. Customers may also suggest a preferred courier, and we’ll coordinate with them for smooth delivery.

In the event that your area is non-serviceable by any courier, our free shipping coverage will apply only up to the nearest available pickup point of the agreed courier.

 

Delivery Timelines

  • Metro Manila & Luzon: Within 3–5 working days
  • Provincial Areas: Within 14–21 working days, depending on location and courier access

Deliveries are scheduled Monday to Saturday (excluding holidays). Some delays may occur due to volume or area restrictions.

Receiving Your Order

Please ensure someone with a valid ID is available to receive your order. For items requiring installation, our team will coordinate with you directly. Redelivery fees may apply if no one is available to receive the delivery.

 

Tracking Your Order

You’ll receive a text or email notification once your order is out for delivery. Our team or courier partner will also update you when your package is en route.

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Quality first

We obsess over the details and strive to deliver the best products at the best prices, every time.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.